New Clients

Enrollment

New Clients must complete the following prior to your dog’s first day at Doggie Depot:

  1. Turn in the following paperwork (Enrollment Form, Personality Profile, Daycare Agreement, Medical Agreement) and provide up-to-date vaccination confirmation, via email, fax (630) 969-7530 or drop off at 421 Maple Ave location. 

  2. After we receive all of the above information, we will contact you for your tour/interview.  Tours are done at 10 am and 3 pm – seven days a week.  They are first come, first serve.  Tours will not be scheduled without all proper paperwork. 

  3. Your first daycare day can be scheduled after your tour.  We cannot reserve space for a new client until they are present for their tour. 

Grooming & Training

Doggie Depot enjoys our relationships with nearby dog grooming business, Tails in a Tub, as well as training services offered from Enjoy Your Dog. Dogs staying with us can schedule appointments with these two affiliates and we will provide drop-offs and pick-ups to appointments scheduled during your stay with us.

For more information, visit our Resources page.

 

FAQ

In a previous life, Brian maintained the FAQ page for Honda Corporate. We thought it might be a good idea to attempt to answer some commonly asked questions here.

What are your hours?

Monday–Friday, 6:30 am-11:30 am & 2:00 pm-6:30 pm
Saturday and Sunday, 8:00 am-11:00 am & 2:00pm-5:30 pm

How do you separate the dogs?

Our generic terms for separating the dogs is the following: Big, Medium, Teenagers, Old and Small. Much more goes into how we determine where a dog plays. Each dog’s play style, personality, size and age will determine the best group.

Why do dogs need to be fixed if they are over 7 months?

Based on our professional opinion and experience managing dogs in a social environment, more problems arise when there are intact males and females in the group. We are very strict on this policy and do not make any exceptions.

My flight isn’t until 8:00 pm, why do I have to drop my dog off before 10:00 am for boarding?

We are firm believers in routine and exercise and all of our policies are based on what’s best for the dog. The dogs need a full day of exercise in order to be ready for a good night’s rest. This prevents any undue stress on all of the dogs boarding in our care. We do not allow exceptions to this policy.

Can my dog get sick from other dogs while at Doggie Depot?

Yes. When entering a socialized environment, there are many possibilities of transferable diseases and viruses. Dogs share water and toys. They wrestle each other with open mouths. They are also loved on by incredible humans who can transfer bodily fluids from one dog to the next. Contagious diseases and viruses can happen in this environment. When it happens, we are devastated. If we are ever suspicious of a dog who might be ill, we will remove it from the environment immediately and ensure it has the correct medical care promptly.

Can my dog get hurt while at Doggie Depot?

Yes. We pride ourselves on well trained staff who are managing and caring for the dogs at all times. However, injuries can happen. They are dogs. They have strong teeth, nails and some of them have very exuberant personalities. When an injury happens, we are also devastated. We promise to always do our best to prevent injuries and when they do happen, care for the dog promptly.

If you have further questions, please don’t hesitate to reach out to us. You can call (630) 969-7529, email us at info@doggiedepot.com or visit our Contact Form.